Returns & Exchange

Konglomerat LLC is a manufacturer of all the goods presented on this website and provides appropriate support to its customers. For all questions, including returns and exchange, please, contact us by phone +375 (44) 5584036, +375 (165) 617077 (from 09.00 to 18.00 Mon-Fri) or write an e-mail: ewapuzzles@gmail.com

To avoid contentious situations, please, read the information below.

All products presented on the site are made of high quality certified polished plywood produced in the Republic of Belarus.

Models in categories “Mechanical Construction Kits”, “Interior Puzzles” and “Mini Construction Kits” of the website catalog are plywood products with a high level of technical performance, intended for use in everyday life as collectibles, souvenirs, objects of decorative purposes, have mechanical or static properties and are toys for children from 14 years old, which are not subject to certification. The warranty period for these products is not installed. Shelf life – unlimited.

The goods placed in the catalog of the site in the category: “Souvenirs” are souvenir products made of plywood used in everyday life as utilitarian or decorative items and are not subject to certification. The warranty period for these products is not installed. Shelf life – unlimited.

All products presented on the site require careful movement, handling and transportation. The products must be operated in dry and warm rooms with heating and ventilation at an air temperature not lower than +10ºC and not higher than +40ºC. Recommended air temperature during operation +10°С – +25°С. It is recommended not to allow direct exposure to sunlight and protect products and their structural elements from mechanical damage and excessive physical exertion.

Return or exchange of good quality goods for goods of similar characteristics is carried out in accordance with applicable law Republic of Belarus. The product can be considered as subject to exchange or return in case it was not in use, its consumer properties and qualities are preserved, there is evidence of its purchase from the Seller.

The buyer to whom the goods of inadequate quality are sold has the right, at his choice, to demand:
– replacing defective goods with goods of good quality;
– elimination of defects in the goods for free;
– terminate the contract of sale and demand the return of the sum of money paid for the goods.

Delivery of goods to the Seller for exchange or return is made by the Buyer and at the expense of the Buyer.

The best option for returning the goods is to send the parcel by post on the name of Konglomerat LLC:

ul. Korbuta d.19, office 3,
225708, Brest region, Pinsk,
Republic of Belarus,
marked “online store”.

Within 7 working days after receiving the goods from you and returning it to the warehouse, you will be transferred the amount paid by you when purchasing this product, excluding the amount for delivery.

Refunds are made by the Seller depending on the method of payment made by the Buyer, in accordance with the law.

In case of returning goods purchased with a bank payment card, money will be returned to the card within 30 days, depending on your bank. Refunds are made to the card with which payment was made.

In accordance with the legislation of the Republic of Belarus toys of good quality (products placed in the site catalog in the categories “Mechanical Construction Kits”, “Interior Puzzles” and “Mini Construction Kits”) are not subject to return and exchange, with the exception of goods packaged in sealed (vacuum) consumer packaging, as well as in consumer packaging, providing the ability to establish that the goods were not in use.

We are always happy to help you!